Pinfall Support
The bowling score tracker for league bowlers who want to get better.
Contact us
Questions, a bug or an idea? Email us and we usually reply within two working days. Please mention your device, its iOS or Android version and the Pinfall version (in More).
Requirements
iPhone or iPad with iOS 18 or later, or an Android phone or tablet with Android 8 or later. Available in English, Dutch and German.
Frequently asked questions
How do I enter a game?
Tap + to start a session, then tap the pins that are still standing after each ball (hold and slide to mark several at once). Nothing standing? Tap Strike or Spare. You can also enter pin counts, or only the final score.
I entered a frame wrong. How do I fix it?
Tap the frame on the score sheet and enter that frame again. The rest of the game stays exactly as it was.
How do my games get to a new phone or tablet?
On iPhone and iPad, Pinfall syncs through your own iCloud. Sign in with the same Apple Account on both devices and make sure iCloud is turned on for Pinfall in Settings. Your games appear by themselves, usually within a minute. If you created a second profile before your data arrived, merge the two in More, Bowlers. On Android, your games are part of your phone's backup in your Google Account: restore that backup when you set up the new phone. Moving between iPhone and Android? Save a backup file in More, Backup and restore, and open it on the other phone.
Can I bring my PinPal history?
Yes, on iPhone, iPad and Android. In PinPal, open Settings, Backup, and save the file to Files, or send it to your Android phone, for example by email or Google Drive. In Pinfall, open More, Import from PinPal, and choose the file. Pinfall re-scores every game; a game whose frames cannot be read exactly is added with its final score, so no score changes. Importing again later only adds what is missing.
How do I make or restore a backup?
More, Backup and restore. Export saves one file with all your data. Restoring adds what is missing and keeps the newest version of everything else; it never deletes anything.
What does Pinfall Pro add, and is it a subscription?
Pro is a single purchase, not a subscription. In the App Store it is shared with your Family Sharing group. It adds several bowler profiles, every statistic, the average trend and league handicap. Entering games, your average and highs, strike and spare percentage, sync and backups are always free.
I bought Pro. Why is it still locked?
Open More, Unlock Pinfall Pro, Restore purchase, signed in with the account you bought it with: your Apple Account on iPhone and iPad, your Google Account on Android. For a refund, use Apple's page reportaproblem.apple.com, or your order history in Google Play.
Does Pinfall support no-tap, fouls and handicap?
Yes. Set 9-pin or 8-pin no-tap per league, enter fouls as they happen, and configure your league's handicap formula (percentage, basis, maximum and book average). Games keep the rules they were bowled under.
How do I delete my data?
Delete sessions or bowlers in the app. To remove everything on iPhone and iPad: delete the app, then open Settings, your name, iCloud, Manage Account Storage, Pinfall, and delete its data. On Android: uninstall the app; its backup is removed from your Google Account when it is no longer used, and you can manage backups in Google Drive, Backups.